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FAQs


Please check Frequently asked questions below. If you do not find answer below to your questions please feel free to call us.

Does Excellence ER accept Medicaid, Medicare, and supplements to Medicare?

At this time, the regulatory body for Medicare & Medicaid services, CMS (Centers for Medicare & Medicaid Services),does not recognize freestanding emergency centers, such as Excellence ER; therefore CMS does not allow for Medicare or Medicaid payments, which would also include any supplements to Medicare.

What is the differences between urgent care and the emergency room

Recognizing the differences between emergency and urgente care can be confusing, because both terms imply there is a medical need that needs to be addressed quickly

However, there are distinct differences between hospital emergency rooms and traditional urgent care centers, including the level of care that can be provided at each

Hospital emergency departments provide medical care at any time, day or night. However, unlike urgent care centers, they are equipped and staffed for even the most complex or critical needs, including life- and limb-threatening situations ranging from heart attack and stroke to traumatic injuries following a car accident.

There are a number of medical conditions that are considered emergencies because they can require rapid or advanced treatments (such as surgery) that are only available in a hospital setting.

Symptoms that are best evaluated in an emergency room include:

  • Persistent chest pain, especially if it radiates to your arm or jaw or is accompanied by sweating, vomiting or shortness of breath
  • Difficulty breathing
  • Any severe pain, particularly in the abdomen or starting halfway down the back
  • Sudden clumsiness, loss of balance or fainting
  • Sudden difficulty speaking, or trouble understanding speech
  • Altered mental status or confusion, including suicidal thoughts
  • Sudden weakness or paralysis, especially on one side of the face or body
  • Severe heart palpitations
  • Sudden, severe headache
  • Sudden testicular pain and swelling
  • Newborn baby with a fever (a baby less than three months old with a temperature of 100.4 degrees or higher needs to be seen right away)
  • Falls that cause injury or occur while taking blood thinning medications
  • Sudden vision changes, including blurred or double vision and full or partial vision loss
  • Broken bones or dislocated joints
  • Deep cuts that require stitches especially on the face or a large open wound that won’t stop bleeding
  • Head or eye injuries
  • Severe flu or cold symptoms
  • High fevers or fevers with rash
  • Vaginal bleeding during pregnancy
  • Severe and persistent vomiting or diarrhea
  • Serious burns
  • Seizures without a previous diagnosis of epilepsy

If your personal instinct or your motherly intuition tells you it’s serious, do not hesitate go to the nearest emergency room.

DO YOU PROVIDE MEDICAL SERVICES FOR CHILDREN?

Our experienced physicians are trained in pediatric emergency care to provide you and your child with personalized service in the event of an emergency or illness.

Understanding that these situations can be scary for both parent and child, our facility is much calmer and less rushed than traditional emergency room settings. We even designate special rooms for our younger patients.

HOW IS EXCELLENCE DIFFERENT FROM TRADITIONAL HOSPITAL EMERGENCY ROOMS?

Think of us as your own personal emergency center. Like hospital-based emergency rooms, our doors never close, but that’s where the similarities end.

In contrast to the chaotic, rushed atmosphere of a hospital, our board certified physicians and staff will examine you within minutes of your arrival. We also take the time to meet all of our patients needs. No long wait times, no parking hassles, no stressful people-filled waiting rooms just experienced doctors caring for you in a calm environment. We are all also follow up with your primary care physician to ensure optimum communication between all of your care providers.

WHAT IF I HAVE QUESTIONS ABOUT MY BILL?

You may find that medical billing can be a complicated process. At Neighbors Emergency Center, we strive to be fair and transparent with our billing. If you have any questions regarding billing or whether or not we take your insurance, we encourage you to contact us at 469-202-8658. We will do our best to answer any questions you may have and look forward to serving you soon.

WHAT INSURANCE DO YOU TAKE?

We accept all major private insurance plans like Aetna, Blue Cross/Blue Shield, United Healthcare, Humana, and others. If you do not have insurance, we are all work with you on a cash fee schedule to help you cover your visit. You are all never encounter hidden costs or surprise fees.

WHAT IF YOU ARE NOT IN MY INSURANCE NETWORK?

According to Texas Guidelines, all insurance carriers are required to pay in-network benefits for any member presenting for emergency medical treatment. In fact, it’s the law that you must be reimbursed by your insurance carrier for your emergency room visit. Texas law requires your insurance carrier to pay for your emergency care, whether the emergency room is “in network’s or account of network.” The state of Texas empowers you to use area prudent layperson standard’s in considering what constitutes an emergency.

WHAT IF I HAVE TROUBLES WITH MY INSURANCE COMPANY?

State law requires patients to be reimbursed for emergency room visits by their insurance carrier. If your insurance company refuses payment for your emergency room visit, you can file a grievance with the Texas Department of Insurance. To learn more about the Texas Department of Insurance, please refer to their website: http://www.tdi.state.tx.us

WHAT IF I NEED TO STAY IN THE HOSPITAL?

Certain situations require a hospital stay. We have agreements with local facilities to make sure you are transferred to the hospital of your choice. If you need assistance choosing the hospital that’s best for you, we are all help evaluate your situation and provide you with expert suggestions. Our calm approach to patient care allows us to focus on you and your needs all including the possibility of hospital stays.

WHAT IF MY CONDITION REQUIRES ADDITIONAL CARE OR SURGERY?

In the case that you are all need a more in-depth procedure that can only be provided in a hospital, we take care of all the details. You can bypass the hospital ER visit and be admitted the minute you arrive and promptly shown to your room. We can even provide practitioner referrals to make a smooth transition.

Excellence Matters !!!

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